Readiness Is Still the Strategy Earlier this year, I wrote about AI in insurance and argued that the businesses that benefit most from AI would not necessarily be the first to adopt it. They would be the ones that did the hard
Trust Is Built After Go-Live In insurance, trust is a word we use often. We speak about trusted advisers, trusted brands, trusted partnerships and trusted technology. Yet when it comes to insurer-vendor relationships, I believe we frequently focus on the wrong stage
The Risk We Don’t Talk About The insurance industry is built on managing risk. Yet one of the biggest risks often slips under the radar: the toll on mental health. It shows up in small, familiar ways. A claims manager replaying her
Beyond Build vs Buy: The Third Option for Insurance Administration Systems. By Thomas Kieck, Business Development Director at Tial Technologies Why Most Insurance Operations Benefit from Platform-tailoring For years, technology decisions in insurance have been presented as a choice between two extremes.
AI Isn't the Strategy. Readiness Is. By Thomas Kieck, Business Development Director at Tial Technologies If you spend any time in insurance technology circles at the moment, you'll hear the same conversations repeated over and over. AI will transform underwriting. AI will
Sun City Reflections: What AIE2026 Taught Us By Warren Hein, Head of Innovations & Strategy, TIAL Technologies We arrived at AIE2026 in Sun City on the morning of 27 July with a simple brief for ourselves: follow the conversations that genuinely engaged
AI Governance Is No Longer a Future Conversation – It Is an Insurance Conversation by Thomas Kieck, Business Development Director, TIAL Technologies. Later this month, the insurance industry will gather at the African Insurance Exchange (AIE2026) at Sun City under the theme
Halfway Through 2026. Was the Plan Just a Plan? Quarters one and two of 2026 felt different. AI in insurance was part of the conversation. Regulatory change was clear and present. Strategy carried real intention, and there was genuine momentum across insurance
Paying It Forward: Building Young Talent in Short-Term Insurance Real impact is felt when people are given the space to grow. At TIAL, we believe real development happens when people are supported to learn from leaders who are passionate about insurance. This Youth
Supporting the People Who Carry Responsibility A Practical View of Modern Insurance Operations Most insurance operations succeed because responsibility is clearly supported. Modern insurance environments are complex by design. Multiple platforms, specialist workflows, regulatory obligations, partners, and legacy portfolios coexist every day.
