TIAL Connect –
The Flagship Software
Our mission is to pioneer the future of insurance software solutions across Africa, infusing each client interaction with innovation and dedicated support.
We envision a future where the insurance industry is transformed by the power of digital revolution.
TIAL Connect – The Flagship Software
Originally SystemA, our flagship application evolved into the insurance broker management solution for precise and efficient short-term insurance needs.
Experience seamless operations, effortlessly managing everything from policy administration to financial transactions. The Full Policy Lifecycle Management system simplifies quotes, new business, endorsements, and renewals. With advanced Financial Capabilities, premium calculations, collections, and disbursements are streamlined for smooth, efficient transactions.
Excel in Claims Processing with advanced tracking, validation, and recovery features, enhancing client relationships through integrated CRM functionalities like email/SMS communication and comprehensive interaction history. The platform leads in specialist Reinsurance Management, handling both proportional and non-proportional reinsurance with precision.
TIAL Connect equips you with detailed financial, premium, and claim reports through its Insightful Reporting features, empowering you to maintain a competitive edge.
Tailored Versatility designed to meet the unique needs of each insurance role-player. It offers agility and adaptability, keeping pace with market fluctuations.
Industry-Endorsed Scalability, endorsed by insurers for its compatibility and adherence to industry standards, scalable architecture that evolves with
your business, whether you’re a broker or insurer.
Cutting-Edge Upgrades to stay ahead of the curve with regular upgrades, ensuring access to the latest features and technology.
Established Excellence that is leading the industry since 2001, constantly evolving to keep up with technology, legislation, and the changing insurance landscape.
Holistic Solution Suite integrating the insurance value chain, from premium collection to claims payment, ensuring data transparency, integrity, and powerful analytics.
Robust Reinsurance boasting strong reinsurance capabilities, catering to all treaty types, including proportional, non-proportional, and variable quota share treaties.
Diverse Coverage supporting a wide array of insurance lines, reflecting your diverse portfolio. From Asset to Marine, Body Corporate to Engineering, and more, our system provides an adaptable platform for your operations.
Cloud-Enabled Support accessible anywhere, offering flexibility and top-notch support, endorsed by all major insurers.
Integrated Innovation integrating seamlessly with personal lines insurer black box rating systems, and a robust commercial rating engine developed in collaboration with a major South African industry leader.
Comprehensive Functionality from Customer Relationship Management (CRM) with email or SMS, policy lifecycle management for quotes, new business, endorsements, and renewals, to comprehensive claim process management and financial management, System A offers extensive functionality to streamline your operations.

TIAL Connect –
The Flagship Software
Our mission is to pioneer the future of insurance software solutions across Africa, infusing each client interaction with innovation and dedicated support.
We envision a future where the insurance industry is transformed by the power of digital revolution.

Insurance Management
Software Solutions
Software Solutions

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Detailed Reinsurance Management
Policy Level: Precise reinsurance management at the policy level, ensuring accurate tracking and allocation of reinsurance coverage.
Financial Level: Financial transactions, including insurer payments and commission bordereaux, are seamlessly integrated with reinsurance calculations.
Claims Level: Comprehensive reinsurance management at the claims level, offering real-time calculations and automatic allocation to the default reinsurance structure. -
Aggregates and Coinsurance Management
Detailed Aggregates Management: Supports detailed management of aggregates, enabling insurers to track and manage aggregate exposures on a per-policy basis.
Coinsurance Capability: Coinsurance functionality for proportional risk-sharing among multiple insurers, ensuring accurate calculations and allocations. -
Claims Management
Uses smart triggers, rules, and form flows for tracking, assessment, and settlement, including a three-tier approval process for secure payments and authorisation management. Clients can schedule a Business Process Overview workshop to identify customisation options that match service level agreements.
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Customer Relationship Management
TIAL's CRM module helps build stronger relationships by tracking communications, managing customer data, and offering personalised service insights. Key Features of TIAL CRM
Document Attachments: Attach and email documents directly from the system.
Email and SMS Functionality: Send manual or automated messages with customisable templates.
Communication: Automate email and SMS communications with rich HTML templates.
Diary Functionality: Schedule and manage tasks with integrated diary features. -
Policy Administration
Automated handling of prospects, quotations, endorsements, renewals, cancellations, and amendments. It uses business rules, triggers, and form flow to manage workflows, ensuring increased accuracy and speed.
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Financial Accounting
Includes premium billing, payment processing, and insurance accounting. Secure applications manage claims payments, policy refunds, commission and insurer payments, ad hoc collections, and unpaid premiums. Simplifies month-end tasks with user role definitions, full audit trails, and detailed reporting, ensuring compliance and efficient financial operations.
Insurance Management
Software Solutions

-
Detailed Reinsurance Management
Policy Level: Precise reinsurance management at the policy level, ensuring accurate tracking and allocation of reinsurance coverage.
Financial Level: Financial transactions, including insurer payments and commission bordereaux, are seamlessly integrated with reinsurance calculations.
Claims Level: Comprehensive reinsurance management at the claims level, offering real-time calculations and automatic allocation to the default reinsurance structure. -
Aggregates and Coinsurance Management
Detailed Aggregates Management: Supports detailed management of aggregates, enabling insurers to track and manage aggregate exposures on a per-policy basis.
Coinsurance Capability: Coinsurance functionality for proportional risk-sharing among multiple insurers, ensuring accurate calculations and allocations. -
Claims Management
Uses smart triggers, rules, and form flows for tracking, assessment, and settlement, including a three-tier approval process for secure payments and authorisation management. Clients can schedule a Business Process Overview workshop to identify customisation options that match service level agreements.
-
Customer Relationship Management
TIAL's CRM module helps build stronger relationships by tracking communications, managing customer data, and offering personalised service insights. Key Features of TIAL CRM
Document Attachments: Attach and email documents directly from the system.
Email and SMS Functionality: Send manual or automated messages with customisable templates.
Communication: Automate email and SMS communications with rich HTML templates.
Diary Functionality: Schedule and manage tasks with integrated diary features. -
Policy Administration
Automated handling of prospects, quotations, endorsements, renewals, cancellations, and amendments. It uses business rules, triggers, and form flow to manage workflows, ensuring increased accuracy and speed.
-
Financial Accounting
Includes premium billing, payment processing, and insurance accounting. Secure applications manage claims payments, policy refunds, commission and insurer payments, ad hoc collections, and unpaid premiums. Simplifies month-end tasks with user role definitions, full audit trails, and detailed reporting, ensuring compliance and efficient financial operations.
Features
Features
Our solution integrates the entire insurance process, from premium collection to claim payment,
ensuring data transparency and providing powerful analytics for informed decision-making.
Our solution integrates the entire insurance process, from premium collection to claim payment, ensuring data transparency and providing powerful analytics for informed decision-making.

TIAL Connect
Unlock the future of insurance with TIAL Connect. Leveraging 25 years of industry experience, our core platform offers comprehensive solutions for policy management, financial transactions, claims processing, CRM, reinsurance management, and insightful reporting.

TIAL Web Service
An internal SOAP service that connects to a configuration database to execute caller requests. It retrieves client-specific details and runtime settings from the database, performing all actions on the target TIAL Connect database.

Centralize
This task management system streamlines all business aspects, from client liaison to project planning. Clients log their support requests, which are then systematically assigned by the account manager, ensuring conflict-free task distribution.

Product Suite
A key feature in the broader system, designed to optimise product management and customisation. It enhances efficiency for TIAL, service providers, and clients, facilitating seamless product changes and development.
Business Needs
Recognising the unique insurance classes and services offered by you, we aim to tailor our software
solutions to each specialised area, including the Acuideas division.
Recognising the uniqueness of your insurance services, TIAL Connect is a versatile, ACORD-compliant, and insurer-approved software solution tailored for you.
It integrates the entire insurance value chain, supporting 52 insurance classes. We provide business analyst services to enhance system functionality so that our adaptable software fits seamlessly into your workflow.
With TIAL, you receive dedicated support, training, and continuous system upgrades to meet your evolving needs.
Business Needs
Recognising the unique insurance classes and services offered by you, we aim to tailor our software solutions to each specialised area, including the Acuideas division.
Recognising the uniqueness of your insurance services, TIAL Connect is a versatile, ACORD-compliant, and insurer-approved software solution tailored for you.
It integrates the entire insurance value chain, supporting 52 insurance classes. We provide business analyst services to enhance system functionality so that our adaptable software fits seamlessly into your workflow.
With TIAL, you receive dedicated support, training, and continuous system upgrades to meet your evolving needs.
The TIAL Blog
The TIAL Blog
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